Welcome to our FAQ page! Here you'll find answers to the most common questions about ordering, shipping, returns, and more. If you can't find what you're looking for, feel free to contact us.

📦 Shipping & Delivery

United Kingdom:

• Standard Delivery: FREE - 8-15 business days
• Express Delivery: £6.99 - 6-12 business days

Europe:

• Standard Delivery: FREE - 8-15 business days
• Express Delivery: £4.99 - 6-12 business days

Note: Processing time is 1-2 business days before shipment.

Great news! Standard shipping is FREE on all orders! 🎉

Express Delivery Options:

• 🇬🇧 UK Express: £6.99 (6-12 business days)
• 🇪🇺 Europe Express: £4.99 (6-12 business days)
  

Yes! We ship worldwide:

• ✅ United Kingdom: FREE standard delivery
• ✅ Europe: FREE standard delivery
• ✅ Rest of World: FREE Shipping 

Once your order ships, you'll receive a tracking number via email. You can also track your order by:

1. Visiting our Track Order page
2. Logging into your account and viewing order history
3. Clicking the tracking link in your shipping confirmation email

If your package is lost or arrives damaged:

1. Contact us immediately at support@vitakizz.com
2. Provide your order number and photos (if damaged)
3. We'll file a claim with the carrier and send a replacement or issue a refund

We deliver to all UK postcodes, including:

• England, Scotland, Wales, Northern Ireland
• Highlands and Islands (may have slightly longer delivery times)
• BFPO addresses

💳 Payment & Pricing

We accept:

• ✅ Visa, Mastercard, Maestro, American Express
• ✅ PayPal
• ✅ Apple Pay
• ✅ Google Pay
• ✅ Shop Pay

All transactions are secure and encrypted.

Yes! All prices on our website are displayed in British Pounds (£) and include VAT where applicable.

Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your complete card details on our servers. All payments are processed through secure, PCI-compliant payment gateways.

Currently, we only accept one payment method per order. However, you can use gift cards or store credit in combination with a primary payment method.

Common reasons for declined payments:

• Insufficient funds
• Incorrect billing information
• Card expired or blocked
• Bank security measures

Solution: Contact your bank or try a different payment method. If the problem persists, contact us at support@vitakizz.com.

📦 Orders & Tracking

1. Browse our products and add items to your cart
2. Click the cart icon and review your items
3. Click "Checkout"
4. Enter shipping and payment information
5. Review your order and click "Complete Order"
6. You'll receive an order confirmation email

Before Shipment: Contact us immediately at support@vitakizz.com with your order number. We'll do our best to modify or cancel your order if it hasn't been processed yet.

After Shipment: Once shipped, orders cannot be modified. You can refuse delivery or initiate a return once you receive the package.

1. Check your spam/junk folder
2. Verify you entered the correct email address
3. Add support@vitakizz.com to your contacts
4. Contact us at support@vitakizz.com with your order details

If your order hasn't shipped yet, contact us immediately at support@vitakizz.com. Once shipped, we cannot change the delivery address, but you may be able to contact the carrier directly.

The courier will typically:

• Leave a card with collection/redelivery instructions
• Attempt redelivery on another day
• Hold the package at a local depot for collection

Check your tracking information for specific details.

🔄 Returns & Refunds

We accept returns within 30 days of delivery for unopened, unused products in original packaging. Please see our Refund Policy for complete details.

1. Contact support@vitakizz.com with your order number
2. Receive a Return Authorization (RA) number
3. Pack the item securely with the RA number inside
4. Ship using a trackable method
5. Refund processed within 5-7 business days after we receive your return

• Processing: 5-7 business days after we receive your return
• Bank/Card: Additional 10-20 business days for refund to appear in your account

Refunds are issued to the original payment method.

Yes, customers are responsible for return shipping costs unless:

• The item is defective or damaged
• We sent the wrong item
• There was an error on our part

In these cases, we'll provide a prepaid return label.

Yes! We gladly accept exchanges. Contact us at support@vitakizz.com to arrange an exchange. No additional shipping fees for exchanges due to our error.

🛍️ Products & Inventory

Yes! All products sold on Vitakizz are 100% authentic and sourced directly from authorized distributors and manufacturers. We guarantee the quality and authenticity of every item.

• In Stock: "Add to Cart" button is active
• Low Stock: "Only X left in stock" message appears
• Out of Stock: "Sold Out" or "Notify Me" button appears

You can sign up for restock notifications on out-of-stock items.

Currently, we do not offer product samples. However, we frequently run promotions where samples are included with purchases. Sign up for our newsletter to stay informed!

Yes! Our products undergo rigorous testing and meet UK and EU standards. Many of our supplements are:

• ✅ Third-party tested
• ✅ GMP certified
• ✅ MHRA compliant
• ✅ Non-GMO verified

Check individual product pages for specific certifications.

Please carefully review product labels and descriptions. Common allergen information is listed on each product page. If you have specific concerns, contact us at support@vitakizz.com before ordering.

👤 Account & Security

No, you can checkout as a guest. However, creating an account allows you to:

• ✅ Track orders easily
• ✅ Save delivery addresses
• ✅ View order history
• ✅ Receive exclusive offers
• ✅ Faster checkout

1. Click "Account" or "Sign In" at the top of the page
2. Click "Create Account"
3. Enter your email and create a password
4. Click "Create"

You can also create an account during checkout.

1. Click "Sign In"
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for reset instructions
5. Click the link and create a new password

Click the "Unsubscribe" link at the bottom of any marketing email. You'll still receive order confirmations and shipping notifications.

Yes! We take your privacy seriously. We use SSL encryption, secure servers, and comply with UK GDPR regulations. We never sell your personal information. Read our Privacy Policy for complete details.

📞 Contact & Support

📧 Email: support@vitakizz.com
⏰ Hours: Monday-Friday, 9 AM - 6 PM GMT

We typically respond to emails within 24 hours.

We are an online-only retailer. This allows us to offer competitive prices and a wider selection of products while keeping delivery FREE!

After receiving your order, you'll receive an email invitation to review your purchase. You can also leave reviews by:

1. Visiting the product page
2. Scrolling to the reviews section
3. Clicking "Write a Review"

Yes! For wholesale inquiries or bulk orders, contact us at wholesale@vitakizz.com.

🎁 Promotions & Discounts

1. Add items to your cart
2. Proceed to checkout
3. Look for "Discount code" or "Promo code" field
4. Enter your code and click "Apply"
5. Discount will be reflected in your order total

No, only one discount code can be used per order. Codes cannot be combined with other promotions unless specifically stated.

Common reasons:

• Code has expired
• Minimum purchase requirement not met
• Code only applies to specific products
• Code already used (one-time use codes)
• Code entered incorrectly (check spelling and spacing)

If you're still having trouble, contact support@vitakizz.com.

🇬🇧 UK Specific Questions

Yes, VAT is included in all prices displayed on our website for UK customers. EU and international customers may see different pricing based on their location.

UK Customers: No changes! Standard FREE delivery continues as normal.

EU Customers: You may be responsible for customs duties and VAT in your country. We'll clearly mark the package value for customs declaration.

Yes! However, please note that these locations may have different customs and VAT rules. Additional charges may apply upon delivery.

💬 Still Have Questions?

We're here to help! If you didn't find the answer you were looking for:

📧 Email us: support@vitakizz.com

Visit our Contact Information page for more ways to reach us.

Last Updated: January 2025